I have a questions about Student IT support...

When you first enrolled with La Trobe University you were allocated a password. If you do not recall your username please contact ASK La Trobe (1300 528 762). If you no longer remember your password you will need to reset it. To reset your password you will need to register for self-password reset go to the following website: http://www.latrobe.edu.au/students/support/it/reset-password?path=student_tools.

A help video has been provided to assist you with necessary steps to reset your password. If you have any difficulty resetting your password please contact ICT during business hours (Monday to Friday, 9 to 5), telephone 1300 528  762 (option 3).

To register for self-password reset go to the following website:   http://www.latrobe.edu.au/students/support/it/reset-password?path=student_tools

A help video has been provided to assist you with necessary steps to reset your password.  If you have any difficulty resetting your password please contact ICT during business hours (Monday to Friday, 9 to 5), telephone 1300 528 762 (option 3).

Once you're enrolled, you will be provided with an official student email address. This email address will be used by academic and administration staff to officially notify you about course / subject information, statement of accounts for fees, and all other University information and news. 

When you contact academic or administrative staff, you must use your official student email account as it identifies you as a La Trobe student. An email sent from other personal accounts (e.g. gmail, hotmail, etc.) may not be answered due to privacy and confidentiality issues.

Your La Trobe email address is your student ID number, followed by @students.latrobe.edu.au (e.g. 12345678@students.latrobe.edu.au).

You can login to your email account using online using  Office 365.  Your email password is the same as your credentials used to login to other La Trobe University systems.  If you have forgotten your password you can reset it on the Password Reset page.

 

If you need assistance with the Canvas LMS please contact Instructure on ph 1800 959 722.

For all other LMS and general IT support, please refer to the La Trobe ICT webpage or contact them directly on ph 1300 528 762 (option 3). 

If you need assistance with the Canvas LMS please contact Instructure on ph 1800 959 722.

  • What is my La Trobe username and password?
    When you first enrolled with La Trobe University you were allocated a password. If you do not recall your username please contact ASK La Trobe (1300 528 762). If you no longer remember your password you will need to reset it. To reset your password you will need to register for self-password reset go to the following website: http://www.latrobe.edu.au/students/support/it/reset-password?path=student_tools.

    A help video has been provided to assist you with necessary steps to reset your password. If you have any difficulty resetting your password please contact ICT during business hours (Monday to Friday, 9 to 5), telephone 1300 528  762 (option 3).
  • How do I reset my La Trobe University password?
    To register for self-password reset go to the following website:   http://www.latrobe.edu.au/students/support/it/reset-password?path=student_tools

    A help video has been provided to assist you with necessary steps to reset your password.  If you have any difficulty resetting your password please contact ICT during business hours (Monday to Friday, 9 to 5), telephone 1300 528 762 (option 3).
  • How do I access my student email account?
    Once you're enrolled, you will be provided with an official student email address. This email address will be used by academic and administration staff to officially notify you about course / subject information, statement of accounts for fees, and all other University information and news. 

    When you contact academic or administrative staff, you must use your official student email account as it identifies you as a La Trobe student. An email sent from other personal accounts (e.g. gmail, hotmail, etc.) may not be answered due to privacy and confidentiality issues.

    Your La Trobe email address is your student ID number, followed by @students.latrobe.edu.au (e.g. 12345678@students.latrobe.edu.au).

    You can login to your email account using online using  Office 365.  Your email password is the same as your credentials used to login to other La Trobe University systems.  If you have forgotten your password you can reset it on the Password Reset page.
     
  • How do I contact ICT support?
    If you need assistance with the Canvas LMS please contact Instructure on ph 1800 959 722.

    For all other LMS and general IT support, please refer to the La Trobe ICT webpage or contact them directly on ph 1300 528 762 (option 3). 
  • Who do I contact for Canvas support?
    If you need assistance with the Canvas LMS please contact Instructure on ph 1800 959 722.

I am a current La Trobe Online student, and ...

Answering your questions about studying with La Trobe Online and how it differs from face to face. You’ll also find information on how to enrol, assessments and results.

   1. Online Study Questions
   2. Enrolment, Assessment and Results

Answering your questions on key dates, credit for previous studies and managing your enrolment (variation, withdrawals, fees).

   1. Key dates
   2. Take leave, defer, vary or withdraw
   3. Credit/Advanced Standing

Answering your questions about accessing your learning materials, student email and University student systems.

   1. Student IT support

Answering your questions about student support services the University offers.

   1. General help and support
   2. Student Services
   3. Student Assistance
   4. Student Union Services

Still have questions?