I have a question about general help and support...

Upon your successful enrolment, you will be given access to the Learning Management System (LMS). Within the LMS is a self paced course called 'Discover La Trobe'. The modules within Discover La Trobe are designed to assist your transition to online study. They contain information on all relevant information that you will need throughout your studies such as, how to vary your enrolment, where to go for support, and what you need to do to be successful in your course.

If you are unsure who to go to for help, start with ASK La Trobe ph 1300 528 762.  ASK La Trobe will be able to assist in most instances and if not they can advise who to contact.

The La Trobe Online support team can be contacted via the Contact form or via email on support-studyonline@latrobe.edu.au.

If you feel you have been harassed or discriminated against as a student or staff member there are options and support available.

The Equity and Diversity webpage has information about different forms of harassment and discrimination. Harassment and discrimination officers can also be your first point of contact to discuss your situation and to help find a way forward.

If you have discussed your complaint with the person concerned and this has been unsuccessful, you may consider lodging your complaint officially by talking to a Faculty Complaints Officer.

The Student Complaints Office is also available to advise you of who can help and offer you advice on the support services available to you during this time.

For more helpful information please visit the Student Complaints website.

You can withdraw your complaint at any time. You can do this by contacting the appropriate Complaints Officer. If you do not know who this is or you need help, please contact the Student Complaints Office.

La Trobe University Students studying via OUA
OUA formally investigate all complaints, and they aim to deliver a fair and balanced outcome. OUA will acknowledge receipt of your complaint within 48 hours. For more information on the OUA complaints process please visit the OUA website.

  • What is Discover La Trobe?
    Upon your successful enrolment, you will be given access to the Learning Management System (LMS). Within the LMS is a self paced course called 'Discover La Trobe'. The modules within Discover La Trobe are designed to assist your transition to online study. They contain information on all relevant information that you will need throughout your studies such as, how to vary your enrolment, where to go for support, and what you need to do to be successful in your course.
  • Who do I go to for help?
    If you are unsure who to go to for help, start with ASK La Trobe ph 1300 528 762.  ASK La Trobe will be able to assist in most instances and if not they can advise who to contact.
  • What is the best way to contact La Trobe Online?
    The La Trobe Online support team can be contacted via the Contact form or via email on support-studyonline@latrobe.edu.au.
  • Who should I talk to to if I feel I am being harassed or discriminated against?
    If you feel you have been harassed or discriminated against as a student or staff member there are options and support available.

    The Equity and Diversity webpage has information about different forms of harassment and discrimination. Harassment and discrimination officers can also be your first point of contact to discuss your situation and to help find a way forward.
  • How do I make a complaint or raise a concern?
    If you have discussed your complaint with the person concerned and this has been unsuccessful, you may consider lodging your complaint officially by talking to a Faculty Complaints Officer.

    The Student Complaints Office is also available to advise you of who can help and offer you advice on the support services available to you during this time.

    For more helpful information please visit the Student Complaints website.

    You can withdraw your complaint at any time. You can do this by contacting the appropriate Complaints Officer. If you do not know who this is or you need help, please contact the Student Complaints Office.

    La Trobe University Students studying via OUA
    OUA formally investigate all complaints, and they aim to deliver a fair and balanced outcome. OUA will acknowledge receipt of your complaint within 48 hours. For more information on the OUA complaints process please visit the OUA website.

I have a question about student services...

The Career Development Centre can help you build skills that will get you ready for work. The centre will help you develop the skills and knowledge you need to:

• explore your career options
• write a tailored and effective resume
• understand the job application process and how to handle interviews
• build your professional networks
• gain experience working or volunteering

There are a number of financial assistance options available for you. These include:

• student loan
• student grant
• one-off emergency aid payment.

More info about financial assistance and how to apply is available on the student financial support webpage.

For some great budgeting tips and advice on how to live on a limited income whilst studying check out the living on a budget webpage.

If you have an indigenous background, La Trobe University offers a wide variety of support to help you in your course. For more information please contact our Indigenous support service available through the La Trobe University website.

Our courses and subjects are delivered at an academic English level, and the provision for in-course assistance is limited. La Trobe University recognises English programs from a number of institutions, if the language of your educational instruction was English, you will need to provide details of overseas equivalent Year 12 qualifications. Otherwise you must have attained an IELTS or equivalent score of 6.5 with no band lower than 6.0.

You can request a student ID card. The process for getting your student ID card:

• Take a photo of yourself
• Fill out the online form and upload your photo
• Collect your ID card.

For more information and to access the form please visit the Student (ID) Cards page on the La Trobe University website.

  • Can I get career advice?
    The Career Development Centre can help you build skills that will get you ready for work. The centre will help you develop the skills and knowledge you need to:

    • explore your career options
    • write a tailored and effective resume
    • understand the job application process and how to handle interviews
    • build your professional networks
    • gain experience working or volunteering
  • I need financial assistance, what do I do?
    There are a number of financial assistance options available for you. These include:

    • student loan
    • student grant
    • one-off emergency aid payment.

    More info about financial assistance and how to apply is available on the student financial support webpage.

    For some great budgeting tips and advice on how to live on a limited income whilst studying check out the living on a budget webpage.
  • What support do you have for indigenous students?
    If you have an indigenous background, La Trobe University offers a wide variety of support to help you in your course. For more information please contact our Indigenous support service available through the La Trobe University website.
  • I'm an English as a Second Language (ESL) student, will this course or subject be hard for me?
    Our courses and subjects are delivered at an academic English level, and the provision for in-course assistance is limited. La Trobe University recognises English programs from a number of institutions, if the language of your educational instruction was English, you will need to provide details of overseas equivalent Year 12 qualifications. Otherwise you must have attained an IELTS or equivalent score of 6.5 with no band lower than 6.0.
  • Do I receive a student card?
    You can request a student ID card. The process for getting your student ID card:

    • Take a photo of yourself
    • Fill out the online form and upload your photo
    • Collect your ID card.

    For more information and to access the form please visit the Student (ID) Cards page on the La Trobe University website.

I have a question about student assistance...

We are committed to providing equitable access to education under the Disability Discrimination Act 1992 and the Disability Standards for Education 2005 to ensure that students with disability can access and participate in education on the same basis as other students.

A Disability Standards for Education 2005 Fact Sheet is available from the Australian Government Department of Education and Training which outlines the rights of students and requirements of the University under the Standards.

If you are a student with a disability, mental health issue or ongoing medical condition or if you care for a person with a disability, Disability Advisers can help you meet the requirements of your course through:

• adjustments to assessment and academic requirements
• advice on managing university study

More information can be found by contacting our Equity & Diversity team on 03 9479 2900 or by emailing equity@latrobe.edu.au or via the Equity & Diversity website.

If you have a disability or ongoing medical condition, the Equity and Diversity Centre can help you.

Help can come in the form of:

• changes to assessments and academic tasks
• advice on managing your study load.

Special consideration can be granted for a serious illness, which can be physical or mental, requiring treatment by a doctor or other health care professional.

You may have been unwell:

• on the day of your exam
• the period leading up to your exam or
• the period available for completion of an assignment.

Any applications for special consideration on medical grounds need to include a Medical Impact Statement from your doctor or health care professional.

If you have a long-term illness you may be eligible for disability support to seek a Reasonable Adjustment. Use this support rather than lodging a Special Consideration application for each assessment task.

For further information and to submit and application please visit the La Trobe University Special Consideration webpage.

Special Consideration does not apply if you are unable to complete your assessment due to:

• Armed services duty
• Jury duty / court appearance
• Responsibilities as an emergency services employee or volunteer
• Religious or cultural obligations
• Artistic commitments
• An exam clash with an exam at another institution

For exams, these are covered under Alternative Examination Arrangements.

Elite Athletes are covered under the Elite Athlete Procedure.

If you have a disability, ongoing medical condition or mental health issue you may be entitled to support from Equity & Diversity.

For other assessment tasks, including individual assessment tasks worth less than 15% of the total for the subject, you must negotiate directly with your lecturer(s).

  • I have/require special provisions due to health/personal needs.
    We are committed to providing equitable access to education under the Disability Discrimination Act 1992 and the Disability Standards for Education 2005 to ensure that students with disability can access and participate in education on the same basis as other students.

    A Disability Standards for Education 2005 Fact Sheet is available from the Australian Government Department of Education and Training which outlines the rights of students and requirements of the University under the Standards.

    If you are a student with a disability, mental health issue or ongoing medical condition or if you care for a person with a disability, Disability Advisers can help you meet the requirements of your course through:

    • adjustments to assessment and academic requirements
    • advice on managing university study

    More information can be found by contacting our Equity & Diversity team on 03 9479 2900 or by emailing equity@latrobe.edu.au or via the Equity & Diversity website.
  • How can I get help if I have an ongoing medical condition that affects my study?
    If you have a disability or ongoing medical condition, the Equity and Diversity Centre can help you.

    Help can come in the form of:

    • changes to assessments and academic tasks
    • advice on managing your study load.
  • What is Special Consideration and how do I apply?
    Special consideration can be granted for a serious illness, which can be physical or mental, requiring treatment by a doctor or other health care professional.

    You may have been unwell:

    • on the day of your exam
    • the period leading up to your exam or
    • the period available for completion of an assignment.

    Any applications for special consideration on medical grounds need to include a Medical Impact Statement from your doctor or health care professional.

    If you have a long-term illness you may be eligible for disability support to seek a Reasonable Adjustment. Use this support rather than lodging a Special Consideration application for each assessment task.

    For further information and to submit and application please visit the La Trobe University Special Consideration webpage.
  • I'm not eligible for special consideration, are there any other options?
    Special Consideration does not apply if you are unable to complete your assessment due to:

    • Armed services duty
    • Jury duty / court appearance
    • Responsibilities as an emergency services employee or volunteer
    • Religious or cultural obligations
    • Artistic commitments
    • An exam clash with an exam at another institution

    For exams, these are covered under Alternative Examination Arrangements.

    Elite Athletes are covered under the Elite Athlete Procedure.

    If you have a disability, ongoing medical condition or mental health issue you may be entitled to support from Equity & Diversity.

    For other assessment tasks, including individual assessment tasks worth less than 15% of the total for the subject, you must negotiate directly with your lecturer(s).

I have a question about Student Union services...

There is a Student Legal Service provided by La Trobe Student Union (LTSU). The service is available:

• by phone for all campuses
• for drop-in sessions and appointments for Melbourne (Bundoora) and Bendigo.

For more information refer to the La Trobe University Student Union website.

Student Advocates are employees of the La Trobe Student Union (LTSU) that are free, private and independent to the University. They can assist you with:

• administrative
• welfare-related, and
• academic issues.

They can also help you to present your case should you need to 'show cause' as part of academic progress monitoring.

For more information refer to the La Trobe University Student Union website.

The Student Union have a membership program that gives students great deals, both on and off campus.

You can apply online or in person at the La Trobe Student Union, Upper Agora West, Melbourne (Bundoora) campus.

The Student Union also provides student representation, an advocacy service, legal service, second-hand bookshop, clubs and societies, tax help, events and activities and much more.

For more information refer to the La Trobe University Student Union website.

  • Am I able to get legal assistance?
    There is a Student Legal Service provided by La Trobe Student Union (LTSU). The service is available:

    • by phone for all campuses
    • for drop-in sessions and appointments for Melbourne (Bundoora) and Bendigo.

    For more information refer to the La Trobe University Student Union website.
  • How do I access a Student Advocate?
    Student Advocates are employees of the La Trobe Student Union (LTSU) that are free, private and independent to the University. They can assist you with:

    • administrative
    • welfare-related, and
    • academic issues.

    They can also help you to present your case should you need to 'show cause' as part of academic progress monitoring.

    For more information refer to the La Trobe University Student Union website.
  • How do I join the Student Union?
    The Student Union have a membership program that gives students great deals, both on and off campus.

    You can apply online or in person at the La Trobe Student Union, Upper Agora West, Melbourne (Bundoora) campus.

    The Student Union also provides student representation, an advocacy service, legal service, second-hand bookshop, clubs and societies, tax help, events and activities and much more.

    For more information refer to the La Trobe University Student Union website.

I am a current La Trobe Online student, and ...

Answering your questions about studying with La Trobe Online and how it differs from face to face. You’ll also find information on how to enrol, assessments and results.

   1. Online Study Questions
   2. Enrolment, Assessment and Results

Answering your questions on key dates, credit for previous studies and managing your enrolment (variation, withdrawals, fees).

   1. Key dates
   2. Take leave, defer, vary or withdraw
   3. Credit/Advanced Standing

Answering your questions about accessing your learning materials, student email and University student systems.

   1. Student IT support

Answering your questions about student support services the University offers.

   1. General help and support
   2. Student Services
   3. Student Assistance
   4. Student Union Services

Still have questions?